Terms of Service

Last updated: April 21, 2026

These Terms of Service ("Terms") form a binding agreement between ByteWave SAS, a company duly registered in Colombia ("ByteWave", "we", "us"), and any person or entity ("you", "Customer") who accesses or uses Arisform, the multi-cloud cost optimization platform available at arisform.com (the "Service").

By creating an account, connecting a cloud provider, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. The Service

Arisform provides a read-only view of your cloud spend, AI-generated recommendations to reduce cloud costs, and related reporting. The Service does not execute changes to your cloud infrastructure; all remediations must be performed by you.

We may add, remove, or modify features at any time. We will use reasonable efforts to notify paying Customers of material adverse changes at least fifteen (15) days in advance by email.

2. Eligibility and Account Registration

You must be at least 18 years old and able to enter into a binding contract to use the Service. Accounts are created and authenticated through Clerk, Inc.; by signing up you also accept Clerk's applicable terms for end users.

You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. You must notify us promptly at admin@bytewaveind.com of any suspected unauthorized access.

3. Cloud Provider Access

To use the Service you will grant Arisform a cross-account IAM role (AWS) or equivalent read-only credentials for other supported providers. You authorize us to assume that role and call read-only APIs (primarily AWS Cost Explorer, CloudWatch metrics and billing data) on your behalf.

Arisform never requests write permissions and will refuse to operate with roles that grant them. You remain solely responsible for the IAM policy you attach to the role and for revoking access at any time.

4. Acceptable Use

You agree not to, and not to permit any third party to:

  • reverse engineer, decompile, or attempt to derive source code of the Service;
  • use the Service to process data you do not have the right to access;
  • circumvent usage limits, authentication, or security measures of the Service;
  • use the Service to build or assist a competing product, or to benchmark without our written consent;
  • upload or transmit malware, or use the Service to send unsolicited commercial communications;
  • violate any applicable law, regulation or third-party right.

5. Fees, Plans and Billing

The Service offers a free plan and paid plans described at arisform.com/pricing. Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by applicable law. Taxes are your responsibility and will be added where required.

You may cancel a paid subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend the Service if an invoice remains unpaid for more than fifteen (15) days after the due date.

6. Intellectual Property

The Service, including all software, models, dashboards, documentation and trademarks, is and remains the exclusive property of ByteWave SAS and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during the term of your subscription and solely for your internal business purposes.

Your Data. You retain all rights to the cloud billing data and metadata you connect to the Service. You grant us a non-exclusive license to process that data strictly to operate, maintain and improve the Service, including the generation of recommendations through our AI subprocessors.

7. Third-Party Services

The Service integrates with third parties to function, including without limitation:

  • Clerk (authentication)
  • Supabase (database)
  • Amazon Web Services (cloud metrics source)
  • Anthropic (AI recommendations)
  • Sentry (error monitoring)
  • A payment processor for paid plans

Your use of those services through Arisform is subject to their respective terms. We are not responsible for third-party service outages beyond our reasonable control.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, ByteWave disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that recommendations produced by the Service will, if implemented, achieve any specific level of savings, and you are solely responsible for evaluating and applying them.

9. Limitation of Liability

To the maximum extent permitted by law, in no event will ByteWave be liable for any indirect, incidental, special, consequential or exemplary damages, or for any loss of profits, revenue, data or business opportunities, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees you paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

10. Indemnification

You agree to defend, indemnify and hold harmless ByteWave and its officers, employees and agents from any claim, demand, damages or expenses (including reasonable legal fees) arising out of or related to (i) your use of the Service in breach of these Terms, (ii) the data you connect to the Service, or (iii) your violation of any law or third-party right.

11. Suspension and Termination

You may terminate your account at any time by disconnecting all cloud accounts and contacting us. We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if required by law, or to protect the integrity of the Service. On termination, your right to use the Service ceases immediately. Data retention rules after termination are described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, send notice by email to active Customers at least fifteen (15) days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably within sixty (60) days shall be submitted to the exclusive jurisdiction of the competent courts of Bogotá, D.C., Colombia, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property.

Consumers resident in the European Union, the United Kingdom or any other jurisdiction whose mandatory law affords them non-waivable protections retain the right to bring claims in their local courts under their local law to the extent those protections apply.

14. Contact

Questions about these Terms can be sent to admin@bytewaveind.com.